Greyza

Our Story

Greyza is an independent online brand dedicated to providing quality lifestyle and consumer products to customers across India. We operate entirely through digital channels, focusing on creating a seamless and trustworthy shopping experience.

Our Mission

We believe in simplicity, transparency, and putting customers first. Our mission is to make everyday products accessible while maintaining the highest standards of service and communication. Every interaction matters to us, and we strive to build lasting relationships with our customers.

How We Operate

As a digitally-native brand, we connect with customers primarily through email and WhatsApp (+91 76349 23630). This allows us to provide personalized support and maintain direct communication for orders, queries, and after-sales service. We're committed to ethical business practices and complete transparency in all our dealings.

Our Values

• Transparency: Clear communication about products, pricing, and policies
• Customer Support: Responsive assistance through email and WhatsApp channels
• Quality: Carefully selected products that meet our quality standards
• Ethical Business: Honest practices with respect for customer privacy and data
• Reliability: Consistent service and follow-through on commitments

Customer-First Approach

Every decision we make is guided by one question: "Is this good for our customers?" This philosophy drives our product selection, communication channels, and support processes. We're here to serve you, and your satisfaction is our success.

Effective Date: December 30, 2025

Last Updated: December 30, 2025

1. Information We Collect

When you interact with Greyza, we may collect the following information:

• Name, email address, phone number, and WhatsApp contact details (+91 76349 23630)
• Order information including product details, delivery address, and purchase history
• Communication preferences and consent for WhatsApp messaging
• Technical information such as browser type, IP address, and device information

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries via email and WhatsApp
• Sending order updates, shipping notifications, and service-related messages via WhatsApp (+91 76349 23630) and email
• Improving our products, services, and website experience
• Maintaining security and preventing fraud

3. WhatsApp Communication

Important: Greyza uses WhatsApp communication (+91 76349 23630) only for customer support, order updates, and service-related notifications, with user consent. We will:

• Only message customers who have explicitly provided consent
• Use WhatsApp exclusively for transactional and support purposes
• Never send unsolicited promotional or marketing messages
• Allow you to opt-out of WhatsApp communication at any time by messaging us
• Respect your privacy and communication preferences at all times

4. Data Sharing and Disclosure

We respect your privacy and will never sell your personal information. We may share data only in these limited circumstances:

• With trusted service providers who assist in order fulfillment and delivery
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Withdraw consent for WhatsApp communication at any time by contacting us at +91 76349 23630 or support@greyza.in
• Request a copy of the data we hold about you
• Lodge a complaint with relevant data protection authorities

7. Cookies and Tracking

Our website may use cookies to improve user experience and analyze website performance. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

For privacy-related questions or concerns, please contact us at:

Email: support@greyza.in
WhatsApp: +91 76349 23630

Effective Date: December 30, 2025

Last Updated: December 30, 2025

1. Acceptance of Terms

By accessing and using the Greyza website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the website's functionality
• Engage in any fraudulent or malicious activity
• Misrepresent your identity or affiliation with any person or entity

3. Products and Services

Greyza offers lifestyle and consumer products through online channels. We make every effort to display products accurately, but we do not guarantee that product descriptions, images, or pricing are error-free. We reserve the right to:

• Modify or discontinue products without prior notice
• Correct pricing errors or inaccuracies
• Refuse or cancel orders that appear fraudulent or unauthorized
• Limit quantities available for purchase

4. Orders and Payments

When you place an order with Greyza:

• You confirm that all information provided is accurate and complete
• You authorize payment for the total amount including applicable taxes and fees
• We reserve the right to verify order details before processing
• Order confirmation does not guarantee product availability

5. Communication Policies

By providing contact information, you consent to receive communications from Greyza regarding orders, customer support, and service updates. Specifically:

• Email communications for order confirmations, shipping updates, and support responses
• WhatsApp messages (+91 76349 23630) only for customer support, order updates, and service-related notifications, with your explicit consent
• You may opt-out of non-essential communications at any time by contacting us

WhatsApp Policy: Greyza uses WhatsApp communication only for customer support, order updates, and service-related notifications, with user consent. We do not send unsolicited promotional messages.

6. Shipping and Delivery

We strive to deliver products in a timely manner. However:

• Delivery times are estimates and not guarantees
• We are not liable for delays caused by third-party carriers or unforeseen circumstances
• Customers are responsible for providing accurate delivery information
• Risk of loss transfers to the buyer upon delivery

7. Returns and Refunds

Our return and refund policy is subject to specific conditions. Please contact customer support at support@greyza.in or WhatsApp us at +91 76349 23630 for assistance with returns or refunds. We evaluate requests on a case-by-case basis.

8. Customer Responsibility

As a customer, you are responsible for:

• Maintaining the confidentiality of your account information
• Providing accurate contact and delivery details
• Reviewing product descriptions and terms before purchase
• Using products in accordance with applicable laws and guidelines

9. Intellectual Property

All content on the Greyza website, including text, graphics, logos, and images, is the property of Greyza and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit permission.

10. Limitation of Liability

To the fullest extent permitted by law, Greyza shall not be liable for:

• Indirect, incidental, or consequential damages arising from use of our services
• Losses resulting from product use, misuse, or defects beyond our control
• Interruptions or errors in website functionality
• Third-party actions or content

11. Indemnification

You agree to indemnify and hold Greyza harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to the website with an updated date. Continued use of our services constitutes acceptance of modified terms.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of India.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Email: support@greyza.in
WhatsApp: +91 76349 23630